2020 is shaping itself as a year in which emerging technologies will play an increasingly important role for businesses, users, and digital economies. Topics such as the Cloud, Artificial Intelligence (AI), Big Data, and cybersecurity have remained a constant in recent years when talking about a more connected future.
However, the use of each of these innovations has changed at different levels, so next year we will see how these changes are implemented. These are the 6 most disruptive technology trends for 2020:
- Privacy laws focused on the responsibility of employees
The role of Data Protection Officers (DPO) will be of greater importance in 2020, as they must work closely with CIOs and technology teams to ensure that companies comply with these regulations. With increasing awareness of data protection, there will be an even greater focus on managing user security. And as organizations focus their efforts on compliance, employees at all levels will have that responsibility, for which they will need training and education programs.
- Security for Artificial Intelligence (AI)
Organizations will become increasingly security-conscious for AI, especially in three main ways: to ensure that they are not attacked; Companies will understand the value of Explainable AI (XAI) technologies, which “explain” their actions and decisions, allowing them to review as well as correct in real-time. The second is the protection of training data and Machine Learning (ML) models, for which it will be necessary to invest in homomorphic encryption. Finally, there is protection against the dangers of “concept drift,” which is when AI models built with training data become irrelevant, and the system behaves erratically.
- Automation will lead to hyper-automation
In 2020 we will begin to see the emergence of hyper-automation, which represents a solution in which AI and ML meet with the automation of cognitive and robotic processes. Hyper automation will help support complex, dynamic business processes such as loan processing, insurance claims, warehouse management, and more. This technology will provide the unique advantage of mimicking user actions on terminals, such as conducting transactions and generating contextually dynamic content to deliver speed, accuracy, reliability, and cost reduction.
- Endpoint protection as a priority
As their number and use grow, smart endpoint devices will become susceptible to external attacks. Especially mobile devices such as smartphones, laptops, etc., will be a key to corporate security on a large scale, through the workers who use them on a day-to-day basis. Hence the protection techniques must be made stronger. In 2020 we will see data loss prevention (DLP), which prevents users from leaking critical information intentionally or not, and endpoint detection and response (EDR), which continuously monitors events, detects threats, and conducts research, and initiate responses; they will gain prominence.
- Tools to standardize data
The democratization of data and its analysis has opened its use to departments that traditionally did not use it for decision making, such as IT. Now there are new sources of data that need to be standardized, and quality checked. Moving from data to information takes much less time when data from multiple sources is structured to conform to a schema or format, also known as Data Standardization.